Contact us

Hello! How can we help you?

This page has answers to all our FAQs. Want to contact us by email? Choose a heading and then click on ‘Write to customer service’. Then fill in our mail form, and we will get back to you as soon as possible.

You can find our phone number and opening hours further down the page under the category "Phone".

On My Bookings you can: 

No booking confirmation? Then please check your spam filter. Documents can get stuck there no matter which email client you are using.  Also check under the tab "My bookings."

The 19th of january between 03:30 – 06:30 GMT we are doing some technical updates within our phone system, due to this some calls might get disconnected. If disconnected while talking to Customer Service we will of course call you back as soon as possible, if disconnected while in queue please call us again. We apologize for the inconvenience.